Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. The Complaints Team extended the response time multiple times recommending the player to submit better-quality selfies to the casino. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the jacktop casino withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.

Player’s withdrawal is delayed due to verification issues.

The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player from Croatia dealt with a lengthy verification process at Jacktop Casino since July, during which he submitted numerous documents for his 4,106 EUR winnings. After multiple communications, her account was ultimately verified, and she successfully received her withdrawals.

• We strive to ensure that every interaction is as supportive and helpful as possible, and your feedback confirms that we’re on the right track.We’re thrilled that you’re enjoying our extensive range of slots and the new bingo format.
• Dear F.,Thank you for taking the time to share your feedback.
• We’re thrilled to hear that our support team has made such a positive impact on your experience.
• It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing.
• Dear Marcel Lemann,Thank you for sharing such a positive review!
• Our goal is to provide clear and prompt assistance, and it’s great to know that we’ve achieved that for you.Your recommendation means a lot to us, and we’re committed to maintaining the high standards that earned your praise.

Eenvoudige stappen om naar uw account te gaan

We strive to ensure that every interaction is as supportive and helpful as possible, and your feedback confirms that we’re on the right track.We’re thrilled that you’re enjoying our extensive range of slots and the new bingo format. Very nice casino with excellent customer service! However, we acknowledge that it can sometimes be a complex process.If you are encountering difficulties with verification or withdrawal, we highly recommend reaching out to your VIP Manager. Our verification process is designed to protect both our players and the integrity of our platform, and we strictly adhere to our standards and regulations. It’s important to us that all our players feel supported and heard.We can confirm that your account has been closed as per your request. We’re absolutely delighted to hear that our casino has exceeded your expectations.It’s great to know that you’re enjoying the smooth functionality of our platform and the fast loading times of both games and pages.
New players will love the quality and fast loading of the site. Cool casino with a user-friendly interface and a variety of deposit and withdrawal methods! Your satisfaction is our priority, and we’re thrilled that you’re very pleased with your experience.Kind Regards,Jacktop Casino Team
Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. Because of this complaint, we’ve given this casino 17,928 black points.

Windows Schattenkopien aktivieren: Der ultimative Guide zur automatischen Datensicherung

Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Dear Emery Fraser,Thank you for your glowing review! Our team works hard to ensure everything runs smoothly, and your recommendation means the world to us.Should you have any suggestions or need assistance in the future, please feel free to reach out.
Make you jump through so many hoops for verification, can only withdraw £500 a week (but… See more They do not have a UK licence.Absolute scam of a casino. Still not the withdraw on my bank account. The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just…

Vip-programma

It’s great to know that you find our variety of deposit methods convenient and that our welcome bonuses have added to your excitement.Your satisfaction is our priority, and we’re thrilled that our efforts have met your expectations. I’ve been playing here for about a month now and I’m very happy with this casino! Everything is clear and fast, I recommend it to everyone!

I am delighted with this casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. We’re ecstatic to hear that the level of comfort at our casino meets your expectations and that our regular promotions and bonuses enhance your gaming experience. Your detailed feedback about our intuitive interface, exciting games, and clear rules is incredibly valuable to us.At Jacktop Casino, we focus on creating a seamless and enjoyable experience for all our players.
Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Verification can help ensure real people are writing the reviews you read on Trustpilot.

JackTop Casino review

All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino. Despite the team’s efforts to assist, the player did not respond to requests for additional documentation, resulting in the rejection of the complaint. The Complaints Team had facilitated communication with the casino, which confirmed that the player’s account status was “Not Verified” due to a poor-quality passport photo and the need for a selfie with an open account.
The player was frustrated with the ongoing requirement to provide selfies for verification, which continued to be rejected.The Complaints Team intervened and assisted her in navigating the casino’s verification process. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. There are often restrictions on how much money players can win or withdraw at online casinos.

• Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
• Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness.
• We have carefully examined and analyzed the JackTop Casino Terms and Conditions as part of our review of JackTop Casino.
• Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review.
• The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services.
• Dear Hazel Clarke,Thank you so much for your wonderful review of our online casino!
• 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just…

The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
The player from the Netherlands had won €20,000 but faced issues withdrawing the funds due to repeated verification requests. It was noted that the casino operated without a valid license in Japan, limiting regulatory recourse for the player. He reported embezzled funds totaling €32,918, refusal to close his account despite repeated requests, and a lack of responsible gambling interventions. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. The reviews have been made available in the User reviews section of this page. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced. Great customer service and correct withdrawal handeling.The games are good and fast.TOP We are thrilled to hear that you find our casino to be the best choice for your gaming experience.We take pride in providing an easy-to-navigate site, fast-loading games, and a wide variety of games with appealing designs and graphics. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.